McDonald’s Employees Face Growing Risk of Workplace ViolenceJune 19, 2019
A disturbing video of a McDonald’s employee getting attacked by an angry customer went viral earlier this year. The video shows the customer becoming angry and grabbing the employee who was behind the counter. As other coworkers escorted him out of the restaurant, he kicked another employee in the stomach. Unfortunately, this is just one of many examples of workplace violence in retail and restaurant establishments. Employers have a responsibility to ensure that their employees have a safe work environment and that effective safety protocols are in place. This means developing policies and procedures on how to prevent violent situations, as well as knowing what to do if a customer or coworker becomes violent.
Workplace violence is an unfortunate reality in many McDonald’s stores across the country. This may be because McDonald’s is open later than any other fast-food chain, and violent incidents are much more likely to occur between the hours of 10:00 p.m. and 4:00 a.m. In addition to verbal abuse, threats of violence, including gun violence, are a major problem at McDonald’s stores. In fact, 72 percent of the 721 incidences covered by the media involved guns.
Examples of Workplace Violence at McDonald’s Restaurants
News reports suggest that there is a growing pattern of violence at the fast-food chain. In the past three years alone, there have been 721 reported incidents of workplace violence at stores across the country, including the following:
- A customer at a McDonald’s in South Carolina threw hot coffee in the drive-thru employee’s face because they were angry about how long they had to wait for an order of fries.
- A McDonald’s employee in Omaha was threatened at gunpoint by a customer who demanded the cash that was in the register.
- An employee at a Chicago McDonald’s was cleaning the bathroom when a customer hit him on the back with the wet floor sign because they wanted to use the bathroom before the employee was done cleaning it. In one Chicago store alone, there were 1,256 calls made to 911 in the past three years.
All employers, including McDonald’s, have a responsibility to take proactive steps to protect employees and prevent serious hazards. In fast-food restaurants, this should include training in violence prevention, accessible panic buttons, drop safes, and safer drive-thru windows. The McDonald’s franchise certainly has the resources to make system-wide changes that prioritize employee safety.
Baltimore Workers’ Compensation Lawyers at LeViness, Tolzman & Hamilton Represent Victims of Workplace Violence
If you were the victim of violence in the workplace, do not hesitate to contact the Baltimore Workers’ Compensation lawyers at LeViness, Tolzman & Hamilton. Your employer is responsible for providing a safe work environment and protecting you against aggressive and violent behavior by customers or coworkers. We will investigate the incident and ensure that you receive the maximum financial benefits you deserve. To schedule a free, confidential consultation, call us today at 844-556-4LAW (4529) or contact online. Located in Baltimore, we serve clients throughout Maryland.